Frequently Asked Questions

Everything you need to know about our premium Merino wool essentials.

What makes Merino wool different from regular wool?

Unlike traditional wool which can be itchy, our Merino wool is ultra-fine and soft against the skin. It is naturally moisture-wicking, odor-resistant, and temperature-regulating, making it perfect for year-round wear.

How should I care for my Woolly garments?

To ensure longevity, machine wash cold on a gentle cycle with like colors. We recommend laying flat to dry, but you can tumble dry on low if necessary. Avoid bleach and fabric softeners.

How long does shipping take?

Standard domestic orders typically arrive within 3-7 business days. We also offer expedited shipping options at checkout if you need your gear sooner.

What is your return and exchange policy?

We offer a 30-day window for returns and exchanges on all unwashed and unworn items in their original packaging. Simply visit our returns portal to start the process.

Do you ship internationally?

Yes, Woolly Clothing Co ships to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.

Is your wool ethically sourced?

Absolutely. We are committed to sustainability and only source our Merino wool from non-mulesed sheep and certified ethical producers to ensure the highest animal welfare standards.