Returns & Exchanges

At Woolly Clothing Co, we want you to love your merino wool gear, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. If your purchase doesn't meet your expectations, our streamlined process ensures a quick resolution so you can get back to your adventures.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once submitted, a prepaid shipping label will be generated for you to download and print at home.

3

Pack and Ship

Place your items in the original packaging if possible, attach the prepaid label to the outside of the box, and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

After our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing